Returns, Refund and Cancellation Policy

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.

Unwanted Goods

Please return full priced goods unused and in original packaging complete with all tags in perfect condition for resale within 14 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods. We will deduct a 10% admin charge off the total refund for returned orders of more than 4 items, we are a small family run business and do not carry enough stock to accommodate this. 

Please note all sale goods 50% reduction or less should be returned within 7 days of purchase complete with all tags & packaging. A full refund minus the shipping costs will be made on receipt of the returned goods. Clearance stock of 51% reduction or more will be in exchange for a credit note to use within 7 days of return. 

Faulty Goods

If any of the goods are faulty that are bought within 21 days of purchasing, please contact us immediately by email or telephone and we will refund both the item and the cost of the return postage. 

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Will any return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.

All Click & Collect orders should be collected within 5 days of ordering, after this period your terms of return or exchanges will be 14 days on full priced items and 7 days on sale items.